SHIPPING INFORMATION

SHIPPING LOCATIONS

We ship to the USA, Canada, Europe and Japan.

DELIVERY TIME

- 6-11 days is for T-shirts and 1-2 days is the processing time for paper products for Standard Shipping.

ORDER CANCELLATIONS

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please contact us on our “Contact Us” page. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis. This also may delay your order.

LOST OR DAMAGED PRODUCTS

The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your (if you are a User) or your Customer's (if you are a Merchant) responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such a case, Real Pancake will not make any refunds and will not resend the Product. For Users in the European Economic Area the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.

Lost in transit claims

If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of the lost Product. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.  All such claims are subject to Real Pancake investigation and sole discretion.